Refund policy

Last updated: November 3, 2026

Returns
Every Artifacts journal is printed just for you, the moment you order. Because each one is made to order, we can’t accept returns or exchanges for a change of mind, a change of colour, or a change of heart.

Cancellations
Since printing starts quickly, please email us right away if you need to cancel or change your order. We’ll do our best, but once your journal has gone to print, we can’t cancel it.

Damaged, misprinted or wrong item
Please look over your journal when it arrives. If it shows up damaged, has a printing error, or isn’t what you ordered, we’ll make it right with a free replacement. Just email hi@danceitback.com within 30 days of delivery with your order number and a photo of the issue. No need to send anything back.

Lost in transit
If your tracking shows no movement for more than 10 business days past your delivery window, reach out and we’ll help sort it out.

Refunds
If we can’t replace a damaged or misprinted journal, we’ll refund you to your original payment method. Your bank may need a few extra days to process and post the refund. If you don’t see it within a reasonable amount of time, email us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, or not delivered.

Contact
To cancel an order, report a damaged or misprinted journal, or ask a question, email us at hi@danceitback.com.